FAQ

Customer care

Questions

The short answers. For the full detail, each answer points to the page that covers it.

Fit & sizing

How do Tidal pairs fit?

True to size, snug on day one. The suede is unlined and relaxes roughly half a size across the first week, so a pair that starts slightly close is correct. If you are between sizes, take the smaller one. Full tables are in the size guide.

Is the slipper sized the same as the loafer?

Yes. Both are cut on the same last, so your loafer size carries over without adjustment.

I have wide feet — should I size up?

Usually not. The last is a medium width with a rounded toe, and the unlined suede gives where it needs to. Broad feet are typically comfortable in their true size.

Orders & shipping

How fast will my order arrive?

Orders are dispatched from Dubai within [1–2] business days. Delivery takes [1–3] business days within the UAE, [3–6] across the GCC, and [5–10] internationally. Details are on the shipping page.

Do you ship internationally?

Yes, worldwide. International orders may be subject to import duties and taxes — see the shipping page for how these are handled for your destination.

My size is sold out. Will it come back?

Pairs are made in small runs, so a sold-out size usually returns with the next run rather than never. Join the waitlist on the product page and we will write to you when it is back.

Returns & exchanges

Can I return or exchange a pair?

Yes — within [14] days of delivery, unworn outdoors, with the dust bag and box. Exchanges for another size are complimentary [within the UAE]. The process is on the returns page.

How do I try them on without marking the sole?

On a clean, soft floor — a rug is ideal. A leather sole shows outdoor wear immediately, and worn pairs cannot be accepted back.

My pair arrived with a fault. What now?

Send us photos and your order number. Faulty pairs are replaced or refunded in full, including all shipping.

Product & care

What are the shoes made of?

Two materials: an unlined suede that breathes, and a soft nappa that takes a shine without stiffening. Both are Italian leathers, cut and finished in small runs with the vamp stitched by hand.

How do I care for suede in this climate?

Keep it brushed and dry — in Dubai the enemy is dust, not rain. A soft suede brush after wear and a protector spray twice a season is enough. The full routine is on the leather care page.

Can I wear them without socks?

Yes — the unlined construction is made for it. Let each pair rest a day between wears so the leather can release moisture, and it will age beautifully.

Anything else

Write to the atelier and a person — not a bot — will answer.