Condition
Pairs must be unworn outdoors with no marks on the sole, and returned with the dust bag and box. Suede that has been treated or altered cannot be accepted.
Returns & Exchanges
Customer care
Returns & exchanges
If a pair is not right, you have [14] days from delivery to return or exchange it. Pairs must be unworn outdoors, in their original condition, with the dust bag and box.
How it works
Try your pair on a clean, soft floor — a rug is ideal. A leather sole shows outdoor wear immediately, and worn pairs cannot be accepted back.
Exchanges for another size in the same style are complimentary [within the UAE]. If your size is not in the current run, we will reserve it from the next one or refund you in full.
Starting a return
- Write to us within [14] days of delivery with your order number.
- Tell us whether you would like an exchange or a refund.
- We arrange collection [or send you a prepaid label].
- Pack the pair in its dust bag and box, inside the shipping carton.
- Refunds are issued to the original payment method within [5–10] business days of the pair reaching the atelier.
The details
Return shipping
[Returns within the UAE are complimentary. International return shipping is arranged by us and deducted from the refund / paid by the customer.]
Faulty pairs
If a pair arrives with a fault, we replace or refund it in full, including all shipping. Send us photos and we will resolve it the same day.
The collection
Loafers and slippers, cut on one last and finished by hand in small runs.